"Hi Shane, collected my boots. They look great, however I have not road tested them as
yet, but I'm sure they will hold up to the pressure of it all :) and your service was perfect. You even gave me good news on my very much loved green boots that you can re-sole them. So stay tuned you will see me again soon
Regards Lisa R - Tauranga
"Yes I was thrilled with my new swish boots! Thanks. And yes, I have to say that I went home and raved about how pleasant you and your staff were. What a refreshing surprise. Friendly, helpful and charming. I left your store and went into the butchery next door. Same reponse; I walked out quite buoyant. I was beginning to think "is this a Mount thing?" However, next two shops (vege, dairy) not so flash. The latter, no eye contact even! But then Bake Shack... again...couldn't do enough for me. That is what customer service is all about. Not robotic supermarket lines, inpersonal pre-rehearsed phrases or ho hum attitudes and the likes. So thank you. Your store is fabulous. Ticks all the boxes. I will pass this on and have already."
Kate G. - Mt Maunganui
"I love your follow up. It sets the scene for your business. Your service is impeccable. It is truly wonderful to be able to take my repairs to you with utmost confidence that they will be returned exactly how I wanted them.
Thank you." Cheers Vivienne - Tauranga
"My shoe repair is great! :)
I would definitely recommend you."
Stephanie Ashton - Tauranga
"You have done a supa job.Flew down to Nelson on that Thursday so needed the shoes a little earlier.You certainly accommodated as I collected them on the Wednesday at 3.45pm. Have a great nite"
Helen - Mt Maunganui
"Hi, I had two pairs of boots repaired the service was great. Awesome friendly staff with good advice and workmanship was tip top. Very Impressed."
Thanks Carmen H. Tauranga
"I had 2 pairs of boots repaired and am very happy with the results.
I had had them repaired with another business last year and wasn't happy with their results.
I have already recommended you to a few people to get their repairs done with you, as the boots show proof of
Many thanks. Kind regards
All of your staff are very professional to deal with and go out of their way to accommodate any special requests. I am very happy with the service you provide and with the level of the workmanship. I would definitely refer people to you.
Sue - Mt Maunganui
I knew my repair was going to be difficult (replacing a broken metal zip in the back of a leather wedge heel) but the guys did an excellent job. Right from helping me choose what type and colour zip to go for through to when I picked them up and going over how the zip works better and explaining that it's guaranteed and to bring it back if I have any issues.
I had been personally recommended to you by a friend and would absolutely recommend you to anyone else I know. I had been putting off getting these shoes repaired because I was worried they would say it was impossible to fix so I was so pleased that your team could get them back into tip top shape.
So you get a 10.5 from me!"
"Yes repairs have worked out really well. I like the fact that all your staff are really friendly and helpful and not grumpy like some other repairers I have been to!
Everything thorough, no complaints so all good. I"ll def be coming back when I need shoe work again or keys cut.
Thank u for your good work"
Helen - Mt Maunganui
"Dear Shane, Thank you to you and the guys for doing such a great job on my black leather walking shoes!
The workmanship is great, and they 'walk tested' just fine. It is wonderful to have them rejuvenated and be able to extend the life of a comfortable pair of shoes. I now look forward to many happy hours of walking in them. I'll be bringing in my outdoor sandals soon to see what can be done with them!
Many thanks - and keep up the good work"
Joy H. Mt Maunganui
While Janes boots did have quality YKK zips in them, the zips were a bit light weight, so Shannon at our Mt Maunganui store replaced both zips with YKK 9 coil zips with strong self locking sliders. A great job that will last for a long time. And if the zip sliders ever do wear out in the harsh horsey world they are readily available and replaceable.
"Just wanted to say thanks for a great job on my riding boots, the zips look much stronger than the last ones and I'm sure will now last as long as the boots! Nice touch to polish them as well. Very prompt service and job well done, thanks again."
Jane C. Auckland
Thank you for the repairs to the soles of my worn out sandals. For a quality shoe when I brought them I was disappointed at how the soles didn't last. Good as new again. In fact better than new and fit for a thrashing this season [and maybe even next year now]!
Tracy A - Tauranga
I am writing to say an enormous thank you for painting my white shoes, black - they are simply AWESOME.
There is a long story behind these shoes.... I bought a black and white pair at Overland in Newmarket 2006 a '2 for 1 deal' :-)
I have exhausted the black ones - wearing them almost every day, every summer since BUT I have not been able to find anything similar, as comfortable etc. SO you get 100% for all the effort in making me so happy! ( Girls and their shoes)
Recently you also fixed another favorite red pair of shoes for me! While none of these tasks are cheap, for comfort and satisfaction the repair is well worth the spend!
Thanks again Have a great christmas! warm regards" Suzanne Edmonds - Tauranga