Jenny from Taupo bought these great boots for work. But found them difficult to get on and off, which is not much use when you are in the real estate business!
So we have added zips to make them nice and easy to get on and off.
We also added velcro to the buckle on the flap strap that goes around over the zip. The velcro is hidden to keep the professional look and feel of the boots.
We followed up with an email to Jenny to see how the alteration worked out. As part of that email we asked... "How happy would you be to send your best friend into our store?"
"Hi Shane, Yes a very happy 10 from me."
Jenny GG - Taupo
Thank you for your business Jenny, hope you help many more home buyers ... while wearing those boots!
View Jenny's latest Taupo Real Estate Listings
"Thanks for this opportunity. It was not my shoes that were repaired, but a
fabulous handbag that holds many special memories and is unique. The boys
were wonderful and helpful with their suggestions. I am thrilled with the
result and would have no hesitation to refer both patients and friends to
you Central Parade store."
Kind Regards Raylene Smalley - Morgan Clinic
Very happy with the recent work on my shoes (fix broken heel, replace tips & heels), as always great service!"
Clare - Tauranga
"Very pleased with your work. My hubby couldn't believe that they were the same boots. Said that they would see him out! Yes, we would definitely refer people to you. You and your worker/partner were both very friendly and ever so helpful."
Many thanks, Cheers Jenney - Mt Maunganui
"I would certainly rate your store 10+ for workmanship, service and will happily recommend you to friends, family and colleagues. I found your service extremely helpful by discussing options and the extent of repairs.
Job well done, repairs completed in record time and excellent communication by text message and emails."
Adele C. - Tauranga
"Hi Shane, collected my boots. They look great, however I have not road tested them as
yet, but I'm sure they will hold up to the pressure of it all :) and your service was perfect. You even gave me good news on my very much loved green boots that you can re-sole them. So stay tuned you will see me again soon
Regards Lisa R - Tauranga
"Yes I was thrilled with my new swish boots! Thanks. And yes, I have to say that I went home and raved about how pleasant you and your staff were. What a refreshing surprise. Friendly, helpful and charming. I left your store and went into the butchery next door. Same reponse; I walked out quite buoyant. I was beginning to think "is this a Mount thing?" However, next two shops (vege, dairy) not so flash. The latter, no eye contact even! But then Bake Shack... again...couldn't do enough for me. That is what customer service is all about. Not robotic supermarket lines, inpersonal pre-rehearsed phrases or ho hum attitudes and the likes. So thank you. Your store is fabulous. Ticks all the boxes. I will pass this on and have already."
Kate G. - Mt Maunganui
"I love your follow up. It sets the scene for your business. Your service is impeccable. It is truly wonderful to be able to take my repairs to you with utmost confidence that they will be returned exactly how I wanted them.
Thank you." Cheers Vivienne - Tauranga
"My shoe repair is great! :)
I would definitely recommend you."
Stephanie Ashton - Tauranga
"You have done a supa job.Flew down to Nelson on that Thursday so needed the shoes a little earlier.You certainly accommodated as I collected them on the Wednesday at 3.45pm. Have a great nite"
Helen - Mt Maunganui
"Hi, I had two pairs of boots repaired the service was great. Awesome friendly staff with good advice and workmanship was tip top. Very Impressed."
Thanks Carmen H. Tauranga
"I had 2 pairs of boots repaired and am very happy with the results.
I had had them repaired with another business last year and wasn't happy with their results.
I have already recommended you to a few people to get their repairs done with you, as the boots show proof of
Many thanks. Kind regards
All of your staff are very professional to deal with and go out of their way to accommodate any special requests. I am very happy with the service you provide and with the level of the workmanship. I would definitely refer people to you.
Sue - Mt Maunganui
I knew my repair was going to be difficult (replacing a broken metal zip in the back of a leather wedge heel) but the guys did an excellent job. Right from helping me choose what type and colour zip to go for through to when I picked them up and going over how the zip works better and explaining that it's guaranteed and to bring it back if I have any issues.
I had been personally recommended to you by a friend and would absolutely recommend you to anyone else I know. I had been putting off getting these shoes repaired because I was worried they would say it was impossible to fix so I was so pleased that your team could get them back into tip top shape.
So you get a 10.5 from me!"