"Thanks for your email.....I would give you guys 20 out of 10!!
Oh Yes! Have been coming to you since you were at the Mount, would not go anywhere else, and to answer your question have recommended you to a lot of people! And, no I haven't worn the shoes yet as they are skinny little summer sandals, a bit cold at the mo!
The guys in the shop are always friendly and helpful and tell you what they propose to do.
Keep up the great work!"