I had originally taken a pair of boots to another local repairer to have a zip fixed. He told me it would take close to a week and would cost $45 as it was a difficult job. On the day that I was due to collect them, he called and told me he was unable to complete the job and that I could come and collect them at no charge. 

What he didn't tell me was that he had basically butchered my boots in the process. He had hacked away at the lining and in an attempt to stitch the zip back on did a very amateur and messy job. To make matters worse, the gentleman was so rude and abrupt.

I then took them to Shane Barr Shoe Repairs at Central Parade where I explained the situation to Shannon who was more than happy to assist. I collected my boots a few days later and he had done a fantastic job of fixing the mess that the other local repairer had made and the repair cost was cheaper also.  And the customer service was great.

Fantastic service to you guys!!

Regards
Heather

Jenny from Taupo bought these great boots for work. But found them difficult to get on and off, which is not much use when you are in the real estate business! 
So we have added zips to make them nice and easy to get on and off.
We also added velcro to the buckle on the flap strap that goes around over the zip. The velcro is hidden to keep the professional look and feel of the boots.

We followed up with an email to Jenny to see how the alteration worked out. As part of that email we asked... "How happy would you be to send your best friend into our store?" 
Jenny replied 
"Hi Shane, Yes a very happy 10 from me."
Jenny GG - Taupo
Thank you for your business Jenny, hope you help many more home buyers ... while wearing those boots!

"Yes I was thrilled with my new swish boots!  Thanks.  And yes, I have to say that I went home and raved about how pleasant you and your staff were.  What a refreshing surprise.  Friendly, helpful and charming.  I left your store and went into the butchery next door.  Same reponse; I walked out quite buoyant.  I was beginning to think "is this a Mount thing?"  However, next two shops (vege, dairy) not so flash.  The latter, no eye contact even!   But then Bake Shack... again...couldn't do enough for me.  That is what customer service is all about.  Not robotic supermarket lines, inpersonal pre-rehearsed phrases or ho hum attitudes and the likes.  So thank you.  Your store is fabulous. Ticks all the boxes.  I will pass this on and have already."
Happy weekend.
Kate G. - Mt Maunganui

"Hi there,

I knew my repair was going to be difficult (replacing a broken metal zip in the back of a leather wedge heel) but the guys did an excellent job. Right from helping me choose what type and colour zip to go for through to when I picked them up and going over how the zip works better and explaining that it's guaranteed and to bring it back if I have any issues. 

I had been personally recommended to you by a friend and would absolutely recommend you to anyone else I know. I had been putting off getting these shoes repaired because I was worried they would say it was impossible to fix so I was so pleased that your team could get them back into tip top shape. 

So you get a 10.5 from me!"

Kind regards,

Rachel