I am very happy with the refurb done on my boots and as I'm from Katikati, to have a same day service was really important to me. The service was as always impeccable and extremely efficient. My boots are now perfect and will do me several more winters since they have been restitched and re- heeled so well.
Thank you so much. I always recommend you to others.
All good with the shoes - 10/10. I think this is the 3rd time you guys have re-soled these shoes. Shoes just too comfortable to throw out."
Cheers Lance P. - Tauranga
"Yes I was thrilled with my new swish boots! Thanks. And yes, I have to say that I went home and raved about how pleasant you and your staff were. What a refreshing surprise. Friendly, helpful and charming. I left your store and went into the butchery next door. Same reponse; I walked out quite buoyant. I was beginning to think "is this a Mount thing?" However, next two shops (vege, dairy) not so flash. The latter, no eye contact even! But then Bake Shack... again...couldn't do enough for me. That is what customer service is all about. Not robotic supermarket lines, inpersonal pre-rehearsed phrases or ho hum attitudes and the likes. So thank you. Your store is fabulous. Ticks all the boxes. I will pass this on and have already."
Kate G. - Mt Maunganui
New to the area I asked a friend for the name of a cobbler in Mount / Tauranga as I have had serious problems with quality from Mr Minut previously (or send RM Williams boots back to RM Williams and get impeccable service from them)
She recommended you and I have to say you're a cut above for service and communication - time will tell if the quality of the workmanship stacks up but you are far from cheap so I hope there is quality underpinning the service - at this stage I am happy to give you a thumbs up and would recommend you accordingly.
I am writing to say an enormous thank you for painting my white shoes, black - they are simply AWESOME.
There is a long story behind these shoes.... I bought a black and white pair at Overland in Newmarket 2006 a '2 for 1 deal' :-)
I have exhausted the black ones - wearing them almost every day, every summer since BUT I have not been able to find anything similar, as comfortable etc. SO you get 100% for all the effort in making me so happy! ( Girls and their shoes)
Recently you also fixed another favorite red pair of shoes for me! While none of these tasks are cheap, for comfort and satisfaction the repair is well worth the spend!
Thanks again Have a great christmas! warm regards" Suzanne Edmonds - Tauranga