"Thanks for your email.....I would give you guys 20 out of 10!!
Oh Yes! Have been coming to you since you were at the Mount, would not go anywhere else, and to answer your question have recommended you to a lot of people! And, no I haven't worn the shoes yet as they are skinny little summer sandals, a bit cold at the mo!
The guys in the shop are always friendly and helpful and tell you what they propose to do.
Keep up the great work!"
"Your service was excellent, efficient and incredibly friendly. We have already dropped off more shoes, so that’s a sign of our happiness with your service! Will certainly refer our friends to you." Alley
I have not received my footwear as yet - it will be ready next Wednesday. But I have to say that I was extremely impressed with the service I received from Stu.
They are just my old fav jandals but he took an interest in the fact that I wanted to keep them for a while longer and he offered ideas of how we could make them last a bit longer and look better.
I was very impressed with his attitude and looking forward to the end result.
I picked up my jandals yesterday and I am absolutely rapt with how they turned out. I understand you had some input into the heel wedge – this was a great idea and looks better than what I was hoping for.
The reason I decided to have my jandals repaired is because they are ‘switchflops’ which means I can change the straps on the top to lots of different colours so they are extremely versatile and I get heaps of wear out of them.
Now they look even better with the heel wedge and I know that I am going to get a lot more wear out of them – money well spent in my books.
Thank you to you and Stu for your ideas and an excellent repair job. I have no hesitation in recommending you to others and will do so.
These are the actual jandals, now with a bright new set of straps on them. The work done on the sandals was to raise the heels
My name is Jilly Haddrell, and guess what -- I am one more,of your very happy customers!! I am so delighted with the result of your work on one of my pair of ankle Zierra boots.
Very many thanks! 10/10.
I had originally taken a pair of boots to another local repairer to have a zip fixed. He told me it would take close to a week and would cost $45 as it was a difficult job. On the day that I was due to collect them, he called and told me he was unable to complete the job and that I could come and collect them at no charge.
What he didn't tell me was that he had basically butchered my boots in the process. He had hacked away at the lining and in an attempt to stitch the zip back on did a very amateur and messy job. To make matters worse, the gentleman was so rude and abrupt.
I then took them to Shane Barr Shoe Repairs at Central Parade where I explained the situation to Shannon who was more than happy to assist. I collected my boots a few days later and he had done a fantastic job of fixing the mess that the other local repairer had made and the repair cost was cheaper also. And the customer service was great.
Fantastic service to you guys!!
"Always pleased with the repairs done by you and would always recommend to friends - I was recommended by a friend in the first place after a pair of my shoes were wrecked by another "repairer"
Thanks again Trish Green - Tauranga
"OMG. You guys are magicians. Did you just replace the whole boot? Because for the life of me, I can't see here you've been (slider replacement on long boot). Unbelievable. I am SOOOOO happy! I thought this job would be a
major, & nearly didn't bother at all - but you made my boots brand new again for under $30!
And your staff! Hang on to them Shane because they are gold! The most polite, friendly, professional, helpful service I've found ANYWHERE, for anything.
My partner had his boots fixed up too, & now we are both stepping out with big smiles. We wouldn't go anywhere else with our shoes. Damn right we would send our best friends to you!
So that's a perfect 10 & a huge THANK YOU"
from Levonne K. :) Mt Maunganui
"Thank you, I have picked up my shoes and boots today. They both look excellent (like almost new) so I will give you a 10/10
Would certainly recommend your store to others. All staff were friendly and helpful."
Regards Trish - Tauranga
Here was a challenge we had been offered before ... this time the customer was really keen and not to fazed if we failed.
You can see from what's left of the sole how pointy these boots were, before we gave them the chop, fold and tuck!
"I am very happy with the alteration to my boots. They are very comfortable and i am stoked to be able to wear them again. Lots of people commented an i let them know where they were altered.
I found you both to be very helpful and polite an will definitely be back when i need your assistance an so will my friends."
Thank you.... Carol - Mt Maunganui
If you have pointy boots that you would wear more once they were round toed. bring them in and we will take a look at them with you.
Niki came to us with this very nice pair of boots. Very nice, but a bit gumbooty around the calf area!
We followed up with an email to see how things were going with the boots ...
"Very happy with my shoes and boots, thanks to Shannon and Stu in the Mt store.Would
definitely recommend to my friends and will be back without hesitation in the future. Cheers guys!"
Niki - Mt Maunganui
Bit of a PS to these boots! They were a bit too tight, as in, we took to much out! So we have put them onto our boot stretchers and made them a touch bigger again. Quality boots like these stretch well.
"Hi Shane, Perfect!
Yes, they fit just right now, I'm really happy how they turned out. Interesting to see the behind the scenes :)"
Jenny from Taupo bought these great boots for work. But found them difficult to get on and off, which is not much use when you are in the real estate business!
So we have added zips to make them nice and easy to get on and off.
We also added velcro to the buckle on the flap strap that goes around over the zip. The velcro is hidden to keep the professional look and feel of the boots.
We followed up with an email to Jenny to see how the alteration worked out. As part of that email we asked... "How happy would you be to send your best friend into our store?"
"Hi Shane, Yes a very happy 10 from me."
Jenny GG - Taupo
Thank you for your business Jenny, hope you help many more home buyers ... while wearing those boots!
"Thanks for this opportunity. It was not my shoes that were repaired, but a
fabulous handbag that holds many special memories and is unique. The boys
were wonderful and helpful with their suggestions. I am thrilled with the
result and would have no hesitation to refer both patients and friends to
you Central Parade store."
Kind Regards Raylene Smalley - Morgan Clinic
Very happy with the recent work on my shoes (fix broken heel, replace tips & heels), as always great service!"
Clare - Tauranga
"I would certainly rate your store 10+ for workmanship, service and will happily recommend you to friends, family and colleagues. I found your service extremely helpful by discussing options and the extent of repairs.
Job well done, repairs completed in record time and excellent communication by text message and emails."
Adele C. - Tauranga