I am very happy with the refurb done on my boots and as I'm from Katikati, to have a same day service was really important to me. The service was as always impeccable and extremely efficient. My boots are now perfect and will do me several more winters since they have been restitched and re- heeled so well.
Thank you so much. I always recommend you to others.
Kind regards,
Di

"Hi Shane.. boots received back today, all the way from Auckland to Tauranga and back in 3 days.. what a great job, my favourite tired old worn out boots back looking like new again..
A great job and a great service.. thank you."
Kym - Auckland
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"Thanks for your email.....I would give you guys 20 out of 10!!

Oh Yes! Have been coming to you since you were at the Mount, would not go anywhere else, and to answer your question have recommended you to a lot of people! And, no I haven't worn the shoes yet as they are skinny little summer sandals, a bit cold at the mo!

The guys in the shop are always friendly and helpful and tell you what they propose to do.

Keep up the great work!" 
Cheers Alison

"Your service was excellent, efficient and incredibly friendly. We have already dropped off more shoes, so that’s a sign of our happiness with your service!  Will certainly refer our friends to you."  Alley

"Always pleased with the repairs done by you and would always recommend to friends - I was recommended by a friend in the first place after a pair of my shoes were wrecked by another "repairer"

Thanks again Trish Green - Tauranga
www.national.org.nz/

"Thank you, I have picked up my shoes and boots today.  They both look excellent (like almost new) so I will give you a 10/10
Would certainly recommend your store to others.  All staff were friendly and helpful."

Regards Trish  - Tauranga

Very happy with the recent work on my shoes (fix broken heel, replace tips & heels), as always great service!"
Clare - Tauranga

"Hi Shane, collected my boots. They look great, however I have not road tested them as
yet, but I'm sure they will hold up to the pressure of it all :) and your service was perfect.  You even gave me good news on my very much loved green boots that you can re-sole them. So stay tuned you will see me again soon

Regards Lisa R - Tauranga

"Yes I was thrilled with my new swish boots!  Thanks.  And yes, I have to say that I went home and raved about how pleasant you and your staff were.  What a refreshing surprise.  Friendly, helpful and charming.  I left your store and went into the butchery next door.  Same reponse; I walked out quite buoyant.  I was beginning to think "is this a Mount thing?"  However, next two shops (vege, dairy) not so flash.  The latter, no eye contact even!   But then Bake Shack... again...couldn't do enough for me.  That is what customer service is all about.  Not robotic supermarket lines, inpersonal pre-rehearsed phrases or ho hum attitudes and the likes.  So thank you.  Your store is fabulous. Ticks all the boxes.  I will pass this on and have already."
Happy weekend.
Kate G. - Mt Maunganui

"My shoe repair is great! :) 
 I would definitely recommend you."

 Stephanie Ashton - Tauranga

"You have done a supa job.Flew down to Nelson on that Thursday so needed the shoes a little earlier.You certainly accommodated as I collected them on the Wednesday at 3.45pm. Have a great nite"
Helen - Mt Maunganui

"Hi, I had two pairs of boots repaired the service was great. Awesome friendly staff with good advice and workmanship was tip top. Very Impressed."

Thanks Carmen H. Tauranga

"I had 2 pairs of boots repaired and am very happy with the results.
I had had them repaired with another business last year and wasn't happy with their results.
I have already recommended you to a few people to get their repairs done with you, as the boots show proof of
your workmanship"
Many thanks. Kind regards
L. Pollard

All of your staff are very professional to deal with and go out of their way to accommodate any special requests.  I am very happy with the service you provide and with the level of the workmanship. I would definitely refer people to you.
 
Sue - Mt Maunganui

"Yes repairs have worked out really well. I like the fact that all your staff are really friendly and helpful and not grumpy like some other repairers I have been to!
Everything thorough, no complaints so all good. I"ll def be coming back when I need shoe work again or keys cut.
Thank u for your good work"
Helen - Mt Maunganui