"Hi Shane.. boots received back today, all the way from Auckland to Tauranga and back in 3 days.. what a great job, my favourite tired old worn out boots back looking like new again..
A great job and a great service.. thank you."
Kym - Auckland
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"Thanks for your email.....I would give you guys 20 out of 10!!

Oh Yes! Have been coming to you since you were at the Mount, would not go anywhere else, and to answer your question have recommended you to a lot of people! And, no I haven't worn the shoes yet as they are skinny little summer sandals, a bit cold at the mo!

The guys in the shop are always friendly and helpful and tell you what they propose to do.

Keep up the great work!" 
Cheers Alison

"Yes I was thrilled with my new swish boots!  Thanks.  And yes, I have to say that I went home and raved about how pleasant you and your staff were.  What a refreshing surprise.  Friendly, helpful and charming.  I left your store and went into the butchery next door.  Same reponse; I walked out quite buoyant.  I was beginning to think "is this a Mount thing?"  However, next two shops (vege, dairy) not so flash.  The latter, no eye contact even!   But then Bake Shack... again...couldn't do enough for me.  That is what customer service is all about.  Not robotic supermarket lines, inpersonal pre-rehearsed phrases or ho hum attitudes and the likes.  So thank you.  Your store is fabulous. Ticks all the boxes.  I will pass this on and have already."
Happy weekend.
Kate G. - Mt Maunganui

"I love your follow up. It sets the scene for your business. Your service is impeccable. It is truly wonderful to be able to take my repairs to you with utmost confidence that they will be returned exactly how I wanted them.
Thank you." Cheers Vivienne - Tauranga

"I had 2 pairs of boots repaired and am very happy with the results.
I had had them repaired with another business last year and wasn't happy with their results.
I have already recommended you to a few people to get their repairs done with you, as the boots show proof of
your workmanship"
Many thanks. Kind regards
L. Pollard

"Awesome service and very happy with repair work!
Cheers to you and the team :-)" Clare - Mt Maunganui