"Hi Shane.. boots received back today, all the way from Auckland to Tauranga and back in 3 days.. what a great job, my favourite tired old worn out boots back looking like new again..
A great job and a great service.. thank you."
Kym - Auckland
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"Thanks for your email.....I would give you guys 20 out of 10!!

Oh Yes! Have been coming to you since you were at the Mount, would not go anywhere else, and to answer your question have recommended you to a lot of people! And, no I haven't worn the shoes yet as they are skinny little summer sandals, a bit cold at the mo!

The guys in the shop are always friendly and helpful and tell you what they propose to do.

Keep up the great work!" 
Cheers Alison

"Yes I was thrilled with my new swish boots!  Thanks.  And yes, I have to say that I went home and raved about how pleasant you and your staff were.  What a refreshing surprise.  Friendly, helpful and charming.  I left your store and went into the butchery next door.  Same reponse; I walked out quite buoyant.  I was beginning to think "is this a Mount thing?"  However, next two shops (vege, dairy) not so flash.  The latter, no eye contact even!   But then Bake Shack... again...couldn't do enough for me.  That is what customer service is all about.  Not robotic supermarket lines, inpersonal pre-rehearsed phrases or ho hum attitudes and the likes.  So thank you.  Your store is fabulous. Ticks all the boxes.  I will pass this on and have already."
Happy weekend.
Kate G. - Mt Maunganui

"I love your follow up. It sets the scene for your business. Your service is impeccable. It is truly wonderful to be able to take my repairs to you with utmost confidence that they will be returned exactly how I wanted them.
Thank you." Cheers Vivienne - Tauranga

"I had 2 pairs of boots repaired and am very happy with the results.
I had had them repaired with another business last year and wasn't happy with their results.
I have already recommended you to a few people to get their repairs done with you, as the boots show proof of
your workmanship"
Many thanks. Kind regards
L. Pollard

New to the area I asked a friend for the name of a cobbler in Mount / Tauranga as I have had serious problems with quality from Mr Minut previously (or send RM Williams boots back to RM Williams and get impeccable service from them)

She recommended you and I have to say you're a cut above for service and communication - time will tell if the quality of the workmanship stacks up but you are far from cheap so I hope there is quality underpinning the service - at this stage I am happy to give you a thumbs up and would recommend you accordingly.

Kind Regards
Steve

Thank you for the repairs to the soles of my worn out sandals. For a quality shoe when I brought them I was disappointed at how the soles didn't last. Good as new again. In fact better than new and fit for a thrashing this season [and maybe even next year now]!
Regards
Tracy A - Tauranga

"Dear Shane

I am writing to say an enormous thank you for painting my white shoes,  black - they are simply AWESOME.

There is a long story behind these shoes.... I bought a black and white pair at Overland in Newmarket 2006 a '2 for 1 deal'  :-)

I have exhausted the black ones - wearing them almost every day,  every summer since BUT I have not been able to find anything similar, as comfortable etc. SO  you get 100% for all the effort in making me so happy!  ( Girls and their shoes) 

Recently you also fixed another favorite red pair of shoes for me! While none of these tasks are cheap, for  comfort and satisfaction the repair is well worth the spend!

Thanks again Have a great christmas! warm regards" Suzanne Edmonds - Tauranga

"Awesome service and very happy with repair work!
Cheers to you and the team :-)" Clare - Mt Maunganui

These shoes are possibly from the 60's, I'm not sure but they were really worn out in the soles and the heels were so worn the heel block was gone!

Here you see the new leather soles which are glued and stitched on. The nails in the toes are not normal! But the welt (which is the bit that the stitches hook onto on the shoe) was so old and weak we decided a few nails through into the insole would help.

A great job by Garry Hamnett at our Tauranga store. Our customer has wisely asked to have quality Topy protection rubber half soles added to these new leather soled shoes. Matching 6mm "Topy Strong" heeling completes the job nicely.

UPDATE 2020
While we still have Topy rubber we now mainly use Vibram Dupla for heels. Dupla is quieter, has better grip and lasts longer. For protection soles we prefer Vibram 1.8mm as it has more grip and is quieter.