"OMG. You guys are magicians. Did you just replace the whole boot? Because for the life of me, I can't see here you've been (slider replacement on long boot). Unbelievable. I am SOOOOO happy! I thought this job would be a
major, & nearly didn't bother at all - but you made my boots brand new again for under $30!

And your staff! Hang on to them Shane because they are gold! The most polite, friendly, professional, helpful service I've found ANYWHERE, for anything.

My partner had his boots fixed up too, & now we are both stepping out with big smiles. We wouldn't go anywhere else with our shoes. Damn right we would send our best friends to you!

So that's a perfect 10 & a huge THANK YOU"
 from Levonne K. :) Mt Maunganui

"Thanks for your prompt 10/10 SERVICE. 
I would not hesitate to recommend your services to a friend. My shoes are like new again!"
Jeni - Wahi Beach

"Thank you, I have picked up my shoes and boots today.  They both look excellent (like almost new) so I will give you a 10/10
Would certainly recommend your store to others.  All staff were friendly and helpful."

Regards Trish  - Tauranga

Here was a challenge we had been offered before ... this time the customer was really keen and not to fazed if we failed.

You can see from what's left of the sole how pointy these boots were, before we gave them the chop, fold and tuck!


"I am very happy with the alteration to my boots. They are very comfortable and i am stoked to be able to wear them again. Lots of people commented an i let them know where they were altered.
I found you both to be very helpful and polite an will definitely be back when i need your assistance an so will my friends."
Thank you.... Carol - Mt Maunganui

If you have pointy boots that you would wear more once they were round toed. bring them in and we will take a look at them with you.

Niki came to us with this very nice pair of boots. Very nice, but a bit gumbooty around the calf area!

We followed up with an email to see how things were going with the boots ...

"Very happy with my shoes and boots, thanks to Shannon and Stu in the Mt store.Would 
definitely recommend to my friends and will be back without hesitation in the future. Cheers guys!" 
Niki - Mt Maunganui

Bit of a PS to these boots! They were a bit too tight, as in, we took to much out! So we have put them onto our boot stretchers and made them a touch bigger again. Quality boots like these stretch well.

"Hi Shane, Perfect!
Yes, they fit just right now, I'm really happy how they turned out. Interesting to see the behind the scenes :)"
Cheers, Niki 

Jenny from Taupo bought these great boots for work. But found them difficult to get on and off, which is not much use when you are in the real estate business! 
So we have added zips to make them nice and easy to get on and off.
We also added velcro to the buckle on the flap strap that goes around over the zip. The velcro is hidden to keep the professional look and feel of the boots.

We followed up with an email to Jenny to see how the alteration worked out. As part of that email we asked... "How happy would you be to send your best friend into our store?" 
Jenny replied 
"Hi Shane, Yes a very happy 10 from me."
Jenny GG - Taupo
Thank you for your business Jenny, hope you help many more home buyers ... while wearing those boots!